Keynote speaking
One of our biggest passions in fraud prevention is education. Karisse has been a keynote at a National conference, and has also facilitated group discussions to a room of 50 merchants. Her unique experience, background and stories from hundreds of online merchants (no naming names!) are captivating to audiences and always highly rated on feedback forms. Her presentation comparing the fight against fraud to fighting zombies is always a hit, and she enjoys customizing the second half of her presentation to the topic selection of the event organizer. (Contact Chargelytics for pricing details)
In-person team training: Fraud, Chargebacks & Payments
Fraud, Payments and Chargebacks are 3 subjects you will almost never find discussed in college/university. But yet, they can cost companies millions if they don’t know the fundamentals of these subjects. Merchants aren’t the only ones who need to learn more about these topics & processes. As solution providers continue to hire people outside of the industry, having the right training is imperative. With our fraud, chargebacks and payments in-person training, you can select a one or two-day program, with ample time for questions specific to your company training needs. (Contact Chargelytics for pricing details)
chargeback
We firmly believe that Chargebacks are the “check engine” light for every company that accepts payments online. There are hidden reasons why cardholders and consumers are contacting their bank for a refund, and you probably don’t know what they are. Through data analysis and years of experience, we will pinpoint the root causes of your incoming chargebacks and provide you with a variety of reduction strategies and process improvements ranging in cost and implementation efforts, allowing you to create a prioritized project plan to implement the custom suggestions. (Pricing varies based on volume)
“Ask-an-expert”
You know those questions you have about fraud, chargebacks or payments, but you don’t know who to ask? Hundreds of online merchants have already discovered that we can provide thoughtful answers for their questions or leverage our extensive network to find answers for you. Whether you want to know more about new regulations or requirements, want to know how other companies handle something or would like advice on the types of fraud prevention services you should look at based on your unique issues, we can help! (Hourly rate applies)
Chargeback Response Templates
With over a decade of experience, we have learned invaluable “tricks” (in the form of expert verbiage and documentation) to ensure that your customized chargeback templates will recover the greatest number of chargeback disputes. Once templates are created, teams will only need to copy/paste screenshots into the right place, freeing up their time to be reallocated within your department. These custom templates have outperformed a top chargeback management company by over 30% and have increased client win rates by up to 60% over their previous success rates. (Flat fee dependent on company size)